## 8 part of an email

1. subject
1. salutation
1. reference to previous contact
1. the reason you are writing
1. action point(s)
1. reference to attachment(s): I've attached a copy of .... to ...
1. closing
1. sender's name and signature



## Giving good news

- Fortunately
- I can confirm ...

## Giving bad news

- Unfortunately ...
- I am afraid the text is ...
- I am sorry about
- will not be able to ...
- I do apologize for any inconvenience
- ... this might cause
- However, ...

## Ask politely

- Please let me know ...
- Could you let me know ...
- Would it be possible ...
- We do hope that ...